Terms of Service

Trustfield is operated by Trustfield Technologies, Level 6, Prestige Atrium, Central Business District, Bengaluru 560001, India ("Trustfield", "we", "us"). You can reach us at info@trustfield.dev or +91 80 4718 2400. These terms apply to every user of the Trustfield workspace, website and installable app.

Trustfield is a subscription software service (SaaS) for medical equipment dealers, distributors, manufacturers and authorised service firms. It helps you track enquiries, quotations, orders, serial-number dispatch, installations, service tickets, preventive maintenance, contracts and renewals. It is a business record-keeping tool — not a medical device, and not a substitute for your own clinical, statutory or tax judgement.

• Each company gets an isolated workspace. The person who creates it is the workspace owner and is responsible for the workspace, its users and its data.
• Owners can add team members. Each member signs in with an employee code and a 4-to-6 digit PIN, or (for owners) a password.
• You must keep PINs and passwords confidential, must not share a login between people, and must tell us immediately if a credential is compromised.
• You are responsible for deactivating logins of people who leave your company.
• We may suspend a workspace that is used to break the law, attack the service, or infringe someone else's rights.

Every new workspace starts with a 30-day free trial that includes every module. No card is required and nothing is charged automatically. When the trial ends, the workspace becomes read-only until a plan is purchased (you can still export your data).

• Prices are published on our website and are charged per company, per month or per year — never per user. Adding or removing team members does not change the plan price.
• Prices exclude GST. GST at the prevailing rate (currently 18%) is added to the invoice.
• Payments are collected through Razorpay (UPI, cards, netbanking, wallets) or by bank transfer against a GST invoice.
• We do not store your card, UPI or bank credentials. Payment instruments are handled by Razorpay and its banking partners.
• Yearly plans are billed for 12 months at the price of 10 months and are locked for that year.
• There is no automatic renewal or auto-debit. You choose to pay for the next period, and the workspace continues until the paid period ends.
• We may change prices with at least 30 days' notice. The change never applies to a period you have already paid for.

• Do not resell, sublicense, white-label beyond the plan you bought, or provide the service to third parties as your own.
• Do not attempt to access another company's workspace, probe our infrastructure, or bypass authentication or rate limits.
• Do not upload unlawful content, malware, or personal data you have no right to hold.
• Do not use the service to send unsolicited bulk messages.
• Automated scraping, load testing or bulk export without written permission is not allowed.

Your business data — clients, deals, quotations, serial numbers, tickets, contracts, photos and reports — belongs to you. We process it only to provide the service, support you, bill you and keep the service secure. You can export your data at any time from the workspace, and you can ask us to delete the workspace. Our handling of personal data is described in the Privacy Policy.

You are the data controller for your customers' information. You confirm you have the right to store it with us, and you will handle it lawfully (including under the Digital Personal Data Protection Act, 2023 where it applies).

We work to keep the service available at all times apart from planned maintenance, which we try to do outside Indian business hours. Support is by email at support@trustfield.dev and info@trustfield.dev, typically answered the same working day. Unless a separate written agreement says otherwise, we do not promise a specific uptime percentage or service credits.

We improve the product continuously. We may add, change or remove features; we will not remove a core workflow you rely on without reasonable notice, and we will not reduce the features included in a period you have already paid for.

The software, design, brand, documentation and templates are owned by Trustfield Technologies and its licensors. Your subscription gives you a limited, non-exclusive, non-transferable right to use the service for your business during the subscription period. If you send us feedback or suggestions, you allow us to use them without obligation to you.

The service is provided on an "as is" and "as available" basis. To the extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement. We are not liable for lost profits, lost business, loss of goodwill, or indirect, incidental, special or consequential damages.

Our total liability for any claim relating to the service is limited to the fees you paid us in the three months before the event giving rise to the claim. Nothing in these terms limits liability that cannot be limited under Indian law.

• You can stop using the service at any time. To close a workspace, write to us from the owner's email address.
• We may suspend or terminate a workspace for non-payment, breach of these terms, or a legal requirement.
• After a workspace is closed, we keep the data for 30 days so it can be restored, then delete it from live systems. Backups roll off within a further 30 days.
• Sections that by their nature should survive termination (intellectual property, liability, governing law) survive.

These terms are governed by the laws of India. The courts at Bengaluru, Karnataka have exclusive jurisdiction, subject to any mandatory consumer protection rules that apply.

We may update these terms. When we make a material change we will post the new date at the top of this page and, if you have an active paid plan, tell you by email at least 15 days before it takes effect. Continuing to use the service after that means you accept the updated terms.

Questions about these terms? Write to info@trustfield.dev.